Get in Touch
Have questions about our ceramic mugs or shipping? We're here to help you celebrate everyday moments.
hello@orumug.com
+1 (555) 012-3456
123 Artisanal Way, Studio City, CA 90210
Ceramic Care & US Shipping
How should I care for my ORUMUG mugs?
For best results, hand wash your mugs with mild soap and warm water. Avoid abrasive cleaners or harsh detergents to preserve the matte glaze finish. We recommend air-drying the mugs on a clean surface to maintain their shape.
What is the shipping policy for US customers?
We offer local shipping within the United States. Orders are processed within 2-3 business days, and most deliveries take 3-5 business days depending on your location. Tracking information is provided once your order is dispatched.
Are ORUMUG mugs dishwasher safe?
While our mugs are designed for everyday simplicity, we recommend hand washing to protect the delicate glaze. Dishwasher use may cause the glaze to chip or the ceramic to lose its structural integrity over time.
Do you offer international shipping?
Currently, we are focused on providing high-quality ceramic mugs for local customers within the United States. We are actively exploring international shipping options and will update our website when this service is available.